How do your customers value you and are they worth retaining?
| Event: | How do your customers value you and are they worth retaining? |
The online Booking System is now open Speaker: Eileen Roddy, CIMA Learning and Development Specialist - Business and Management in the Centre of Excellence Customer value creation and appreciation is a complex and strategic capability. It aims to answer the following questions: * What does each customer really cost your organisation? * Do customers have unlimited and boundless appetites for increased satisfaction? * Are you proactively managing customer behaviour? * Are you fully informed by an appropriate and effective costing system ? * This presentation aims to provide some benchmarks and hints regarding optimising the value of your customers and their wallet. |
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| Date: | 02 Dec 2008 |
| Duration: | Registration from 6.00pm - Meeting 6.30pm - 8.30pm |
| Venue: | York College Sim Balk Lane |
| York YO23 2BB | |
| Type of Event: | Members Network Meetings |
| Cost: | Free |
| CPD Units*: | 2 |
*CPD Units are only verifiable if the event attended provides skills and/or knowledge relevant to your job or career aspirations. |
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| For further details please contact Michelle Simpson on 01904 567310 or e-mail bookings.north@uk.accaglobal.com | |